This is an excerpt from Barracuda’s Legal Terms and Conditions.

5.2. Returns. Customer may cancel all Orders for new Products (excluding renewals, upgrades, and migrations) within thirty (30) days of the Effective Date of any Term (“Cancellation Period”).” After the Cancellation Period, all Orders are non-cancellable and the Fees paid to Barracuda and Barracuda Partners (i.e., QTHC Global) are nonrefundable. Fees for installation or training provided by Barracuda are non-cancellable and nonrefundable once performance commences.